Frequently Asked Questions

Veterinary and Community Care established in 2022 from a network of passionate people working cooperatively with the goal to provide community centred veterinary care that is accessible to the ever-increasing cohort of people experiencing vulnerabilities, and who benefit from the bond they have with the animals in their care. Through community centred veterinary services, with the integral services of Veterinary Social Workers, wellbeing benefits will flow not only to these clients and the animals in their care, but also to the veterinary teams themselves, improving the mental health of the profession.

Please review VaCC’s Objectives here.

Get to know the Founding Directors of Veterinary and Community Care here

Learn more about the supporters of Veterinary and Community Care here

Yes – Veterinary and Community Care is a registered charity with Deductible Gift Recipient (DGR) status which means all donations over $2 are tax deductible. While VaCC establishes its administrative processes, charitable donations will be managed through the generous support of Demeter Legacy.

There are many ways to become involved – including; making a tax deductible donation becoming an industry supporter by providing financial or service contributions, becoming a veterinary partner as an individual, group or veterinary service provider, providing a service to the operation of Veterinary and Community Care or through VaCC Community Clinics

Visit Meraki Social Services website or VaCC Veterinary and Community Care. If you are a Social Worker – join the Australian Veterinary Social Work Facebook Group. This FB group was formed by VaCC Founding Director Wendy Till. Wendy is Australia’s only formally qualified internationally recognised Veterinary Social Worker and is passionate about expanding this emerging field of her profession in Australia.

The veterinary profession is facing an unprecedented mental health and workforce crisis. The contributing factors to this are multiple, complex and have developed over many years. Solutions are being developed on several fronts to support a sustainable and viable veterinary profession where those working in it thrive. Veterinary and Community Care, through its initiatives and projects aims to be part of the solution. The veterinary profession’s mental health is closely linked to the challenges of managing the complexities that present when providing veterinary services to clients experiencing vulnerabilities. Veterinary teams may not be trained, experienced or supported to provide optimal care and service for these clients and their animals – which may result in poor wellbeing outcomes for all concerned. Veterinary professionals working collaboratively with allied human health professionals, deliver the best outcome for animal custodians, veterinary teams and animals. Through community centred veterinary services, including the integral services provided by Veterinary Social Workers, wellbeing benefits will flow not only to clients and the animals in their care, but also to the veterinary teams themselves, improving the mental health of the profession. For more information on the challenges facing the veterinary profession and other solutions being developed, visit the Australian Veterinary Association’s website and their THRIVE initiative and VaCC’s research information

It is well recognised that the Human – Animal Bond (HAB) is growing in strength and importance. The role that companion animals play in contributing to the positive physical and mental health and wellbeing of their human custodian is undisputed. As the HAB strength increases, so does the expectations of many veterinary clients relating to the services that are provided to them by the veterinary profession. Often the barrier to the optimal veterinary care of a patient is their custodian, who may be experiencing adversity. The treatment requirements or expectations for a patient may not align with the client’s capacity or capability to provide that care. This may be due to clients who are experiencing vulnerabilities such as; Homeless or at risk, Domestic Violence, Aged, Physical Disability, Mental ill-health, Financial disadvantage. When encountering clients in these circumstances, the veterinary team often face challenging and sometimes overwhelming pressures to provide the optimal outcome for both their client and their patient. Veterinary professionals working collaboratively with allied human health professionals, deliver the best outcome for animal custodians, veterinary teams and animals. Veterinary Social Work (VSW) utilises qualified Social Workers who have undertaken further training to recognise and consider the role that the Human-Animal Bond plays in the lives of their clients. VSW services are being utilised by veterinary professionals and their teams to guide and support the provision of services to clients who are experiencing disadvantage.

Listen to this podcast to learn how Vet Social Workers are being utilized to benefit animals, those who care for them and their veterinary team at Cherished Pets Community Veterinary Care.

Please feel very welcome to reach out with any questions or support

When I needed a hand, I found a paw – interested to know more? ›

The Australian Veterinary Association (AVA), through its THRIVE veterinary wellness initiative has identified the need to “Prevent, Promote and Protect” the mental health and wellbeing of the veterinary profession. THRIVE is an industry led veterinary wellness initiative that aims to support veterinarians and veterinary staff to lead satisfying, prosperous, and healthy careers.                            

The AVA also held the following position in their 2021 submission to the Queensland Department of Agriculture and Fisheries (QDAF) for a review of their, Animal Care and Protection Act 2001: Where complex social situations exist, it is recommended that the government create positions of “veterinary social workers” who could be separated from the legal arm of the government and who could coordinate services to the person in need

Professionals Australia 2022 survey of the veterinary profession provided the following information and recommendations on the health and wellbeing of Australian veterinarians and the veterinary profession:  

Workplace mental health support – a consistent theme amongst respondents was the complete lack of mental health support for veterinarians who developed workplace-related mental health issues.

While it remained critical to address the root causes of workplace mental health hazards (high stress, overwork, understaffing, etc) providing proper support to veterinarians who were struggling with their mental health as a result of their work was seen as essential.

Action is urgently required by the industry, Professionals Australia, and government to address long-standing problems in the veterinary industry.

For more information on the challenges facing the veterinary profession, read:

Dealing with difficult pet owners

‘People have unrealistic expectations’: Disturbing reality pushes vets to distress

The value of veterinarians to Australia: Public and private benefits”

Supporting the Human-Animal Bond     

There is a wealth of information and research available on the benefits to humans of the Human-Animal Bond.

For more information on the Human-Animal Bond and research relating to this, visit

MEDICINE AND HEALTH Can pets help cure loneliness? New research plans to find out.

HABRI

Supporting the mental health and wellbeing of the veterinary profession    

Veterinary Social Work (VSW) encompasses all three pillars of the AVA THRIVE program, in the support it can provide on a daily basis to the teams working in veterinary practice. 

The development and provision of VSW services can also be an action to address the problems as identified by the Professionals Australia survey.

To find out more about how Veterinary Social Work can support the veterinary professions, visit:

Meraki Social Work Services

Marie Holowaychuk